Returns and Exchanges policy
The return period will be extended to end of January for orders placed before Christmas.
Within 14 days, according to the current legislation, you can exercise your statutory right and contact our Customer Service if you want to return a product that doesn't suit you.
To proceed with the return of a product it is necessary that :
- The product is in perfect condition, with no signs of use, washing or assembly, with its original box and/or bag, label, instructions and anything that was included when bought. Therefore, it should be found in the same condition as a new bought item.
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you.
1) How to proceed to insure a prompt replacement, refund :
Log into your Chaussures vélo account and make a request to return the product and duly fill in the return form , attach the copy of the sales document (sales receipt/ticket/invoice) and include everything inside the box.
Please return the unused product in the condition you received it with original packaging (if existing) and all tags attached to the address below :
CHAUSSURES VELO / KAPHY - 29 rue du Général de Gaulle, 38520 Bourg d'Oisans, France
We will contact you if there is any problem upon receipt of your package. Return shipping costs and exchanges are non-refundable. If the item is being returned as a result of our error, we will refund postage costs.
2) If you live outside mainland France and want an exchange of size / model ?
For residents outside metropolitan France, if your purchase does not meet your expectations and want another item in exchange, the fastest and easiest way is to return the old one to us for a full refund. (follow the procedure 1 above).
Once it has been processed, place a brand new order for your new item.
3) Return a product when customs charges were paid
If you paid customs charges and want to return an item, you can claim a refund of charges paid from your local customs authority. For more information, you can contact them directly.
In order to avoid additional costs related to the return, please write on the outside of your package "RETURNED GOODS FAILED SALE '.
4) Has my return been processed ?
Refund or exchange will be made upon receipt of the items.
Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our Customer service we will email you to let you know.The refund will cover the cost of the product(s) returned. The costs for returning the product will remain at your charge.
For an exchange of an item (subject to availability), you will receive an automatic email with the new tracking number of the package. If the item is unavailable, a refund will be made.